Returns & Exchanges
Return Policy
We want you to love everything you order from us. If you’re not completely satisfied, you can return your items within 30 days of receipt.
How to Return
Online Return Process
- Sign in to your account on our website
- Go to ‘Order History’ in your dashboard
- Select the order containing items you wish to return
- Choose the items and reason for return
- Print your prepaid shipping label
- Package items securely and attach the label
- Drop off at any authorized shipping location
Return Conditions
To qualify for a refund, items must be:
- In original, unworn condition
- With all tags still attached
- In original packaging with any seals intact
- Accompanied by the original order confirmation
Return Methods
- Free Returns: Use our prepaid shipping label
- In-Store Returns: Available at participating retail locations
- International Returns: Customer responsible for return shipping costs
Refund Information
Processing Time
- Refunds are processed within 7-10 business days of receiving your return
- You will receive an email confirmation once your refund is processed
- The refund will be issued to your original payment method
Refund Amount
- Full refund for items meeting return conditions
- Shipping costs are non-refundable
- Sale items are final sale unless faulty
Exchanges
Exchange Process
We currently offer exchanges for different sizes of the same item. To exchange:
- Return the original item using the standard return process
- Place a new order for the desired size
- Your refund will be processed once we receive the returned item
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 14 days of receipt. We will cover all return shipping costs and either replace the item or issue a full refund.
Non-Returnable Items
The following items cannot be returned:
- Items without original tags
- Used or worn items
- Personalized or made-to-order items
- Final sale items (clearly marked during purchase)
- Beauty products and underwear for hygiene reasons
International Returns
Return Shipping
International customers are responsible for return shipping costs. We recommend using a tracked shipping service and retaining your proof of postage.
Customs Fees
Any customs fees or import duties paid on the original order are non-refundable.
Return Status
Track your return using the tracking number provided on your shipping label. You will receive email updates throughout the return process.
FAQ
How long do refunds take to appear on my account?
While we process refunds within 7-10 business days, it may take additional time for your bank or credit card company to post the credit to your account.
Can I return sale items?
Sale items marked “final sale” cannot be returned. All other sale items can be returned within 30 days.
What if I received the wrong item?
Contact us immediately through our website contact form. We will arrange for the correct item to be shipped and provide a prepaid label to return the incorrect item.
Do you offer free returns?
Yes, we provide free returns with our prepaid shipping label for domestic returns.
Can I return items without my original order confirmation?
Returns without order confirmation may be processed at the current selling price.
Need Help?
For any questions about returns or exchanges, please contact our customer service team through the contact form on our website. We’re here to help make your return experience as smooth as possible.