Delivery Information

Delivery Options

We offer a range of delivery options to suit your needs. All orders are processed within 1-2 business days from our warehouse.

Standard Delivery

  • 3-5 business days
  • $5.95 or FREE on orders over $75
  • Order by 2 PM for same-day processing

Express Delivery

  • 2-3 business days
  • $14.95
  • Order by 12 PM for same-day processing

Next Day Delivery

  • 1 business day
  • $24.95
  • Order by 11 AM for next-day delivery
  • Available Monday-Friday

International Delivery
We deliver to over 100 countries worldwide. Delivery times and costs vary by destination. Please see our international shipping page for detailed information.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order using our online tracking system or through your account dashboard.

Delivery Issues

Failed Delivery
If you’re not available when we attempt delivery, our carrier will leave a card with instructions on how to rearrange delivery or collect your package.

Incorrect Address
Please ensure your delivery address is correct before completing your order. We cannot be held responsible for packages sent to incorrect addresses provided by customers.

Delivery Damages
If your items arrive damaged, please contact us within 24 hours of delivery. We will arrange for a replacement or refund.

Special Instructions
You can add special delivery instructions during checkout. While we try to accommodate all requests, we cannot guarantee they will be followed by the carrier.

Delivery to Remote Areas
Delivery to remote areas may take longer than our standard delivery times. Additional charges may apply for some locations.

FAQ

When will my order be dispatched?
Orders placed before 2 PM on business days are processed the same day. Orders placed after 2 PM or on weekends are processed the next business day.

Can I change my delivery address?
You can change your delivery address within 1 hour of placing your order by contacting customer service. After this time, we cannot guarantee address changes.

Do you deliver on weekends?
Standard delivery may occur on Saturdays in some areas. Express and Next Day delivery are Monday-Friday only.

What if I miss my delivery?
Our carrier will attempt delivery twice. After the second attempt, your package will be returned to the local depot, and you will need to contact them directly to rearrange delivery.

Are there any delivery restrictions?
Some areas may have delivery restrictions due to weather conditions or local regulations. We will notify you if this affects your order.

International Customs and Duties
International customers are responsible for any customs fees, import duties, or taxes that may be applied to their order. These charges are not included in the delivery cost.

For any delivery-related questions, please contact our customer service team through the contact form on our website. We’re here to help ensure you receive your order smoothly and efficiently.